Customer Service & Sales Technical Support Specialist
4.
0 Saint Augustine, FL Saint Augustine, FL $25 - $33 an hour $25 - $33 an hour 4 days ago 4 days ago 4 days ago This position will be on-site and can be located at any of the following facilities:
St.
Augustine, FL Cerritos, CA Franklin, WI Kent, WA Minneapolis, MN Pottstown, PA San Diego, CA Snoqualmie, WA SUMMARY As the liaison between internal departments and customers, this position is responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities while maintaining a friendly and supportive demeanor.
ESSENTIAL JOB FUNCTIONS Respond to internal and external customer queries and requests related to Environmental & Sustainability Compliance, Product Compliance (REACH, MSDS, Prop 65, CMRT, and ROHS) in a timely and accurate way, via systems, phone, or email.
Collaborate with product management, sales, and engineering to analyze and interpret customers' technical data package and specification requirements against the company's capabilities, to provide product information and recommendations.
Support technical inquiries from the customer throughout the quotation process utilizing support from other functions (product management, engineering, sales, etc.
) and customer cross reference/new part number validation.
Assist in organizing and maintaining accurate department files and documentation such as data sheets, drawings, and compliance related information.
Translate customer inquiries into CarlisleIT actions applying strategic logic and problem solving and respond accordingly.
Support development and establishment of measurements (KPIs) to help understand the impact and effectiveness of business decisions.
Work and effectively communicate with a wide range of stakeholders internally and externally to support a positive customer experience.
Work with all company facilities to understand their capabilities and determine which facility would be best suited to handle a customer inquiry.
Manage the weekly and monthly reporting on assigned metrics.
Perform root cause and corrective action analyses as needed.
Develop and document internal body of knowledge articles, white papers, technical notes, and FAQ lists while performing market research to further develop technical acumen.
Daily monitoring, review, and triage/assigning of Salesforce leads to the appropriate Sales team members.
Other duties as required in support of the department and the company SUPERVISOR RESPONSIBILITIES This position does not have any supervisory responsibilities.
ENVIRONMENTAL POLICY Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products.
It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment.
We are committed to preventing pollution and continually improving our environmental performance in all our global operations.
This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.
Requirements:
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement.
At CarlisleIT, we are dedicated to having a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply regardless.
You may just be the right candidate for this or one of our other roles.
EDUCATION and/or EXPERIENCE High school diploma or GED.
Associate degree or two (2) years' work experience in a specific area/field.
Five (5) years of experience working in the aerospace, military, medical devices, or cable assembly industry.
Experience using help desk software and remote support tools.
Knowledge of automation tools, such as Esker, Innowera, and SAP mass tools preferred.
LANGUAGE SKILLS Ability to read, write, speak, and understand English.
Proficient written and verbal communication skills Bilingual preferred.
JOB SKILLS Experience with CRM software (e.
g.
, Salesforce).
Knowledge of ERP systems, SAP preferred.
Proficient computer skills with the ability to learn new software.
Proficient in Microsoft Office suite (Outlook, Word, Excel, Teams).
Excellent communication (written and verbal) skills including active listening.
Excellent phone etiquette.
Excellent customer service skills.
PHYSICAL DEMANDS While performing the duties of this job, the employee must be able to be stationary for prolonged periods working on a computer.
The employee is regularly required to use hands to finger, handle or feel, and talk or hear.
The employee frequently is required to reach with hands and arms.
The employee is required to stand and walk.
The employee must occasionally lift and/or move up to twenty (20) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work is performed in a normal office environment with minimal physical risks involved.
The noise level in the work environment is low to moderate.
PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS ASTM F-2412-2005, ANSI Z41-1999, or ANSI Z41-1991 rated safety toe shoes in specific areas.
Clear ANSI Z87.
1 safety-rated glasses in specific areas.
Hearing protection, in specific locations.
Ability to compile with JSA in specific areas.
EXPORT COMPLIANCE DISCLAIMER This position includes access or potential access to ITAR and/or EAR technical data.
Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).
TRAVEL 10% - 25% SALARY INFORMATION In compliance with multiple state's wage transparency laws, the hourly pay range for this position will be $25 - $33.
Please note that the salary information is a general guideline only.
Carlisle Interconnect Technology reviews factors such as but not limited to responsibilities of the position, scope of work, candidate's work experience, education/training, key skills, internal pay equity, as well as market considerations when extending an offer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Saint Augustine, FL Saint Augustine, FL $25 - $33 an hour $25 - $33 an hour 4 days ago 4 days ago 4 days ago This position will be on-site and can be located at any of the following facilities:
St.
Augustine, FL Cerritos, CA Franklin, WI Kent, WA Minneapolis, MN Pottstown, PA San Diego, CA Snoqualmie, WA SUMMARY As the liaison between internal departments and customers, this position is responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities while maintaining a friendly and supportive demeanor.
ESSENTIAL JOB FUNCTIONS Respond to internal and external customer queries and requests related to Environmental & Sustainability Compliance, Product Compliance (REACH, MSDS, Prop 65, CMRT, and ROHS) in a timely and accurate way, via systems, phone, or email.
Collaborate with product management, sales, and engineering to analyze and interpret customers' technical data package and specification requirements against the company's capabilities, to provide product information and recommendations.
Support technical inquiries from the customer throughout the quotation process utilizing support from other functions (product management, engineering, sales, etc.
) and customer cross reference/new part number validation.
Assist in organizing and maintaining accurate department files and documentation such as data sheets, drawings, and compliance related information.
Translate customer inquiries into CarlisleIT actions applying strategic logic and problem solving and respond accordingly.
Support development and establishment of measurements (KPIs) to help understand the impact and effectiveness of business decisions.
Work and effectively communicate with a wide range of stakeholders internally and externally to support a positive customer experience.
Work with all company facilities to understand their capabilities and determine which facility would be best suited to handle a customer inquiry.
Manage the weekly and monthly reporting on assigned metrics.
Perform root cause and corrective action analyses as needed.
Develop and document internal body of knowledge articles, white papers, technical notes, and FAQ lists while performing market research to further develop technical acumen.
Daily monitoring, review, and triage/assigning of Salesforce leads to the appropriate Sales team members.
Other duties as required in support of the department and the company SUPERVISOR RESPONSIBILITIES This position does not have any supervisory responsibilities.
ENVIRONMENTAL POLICY Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products.
It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment.
We are committed to preventing pollution and continually improving our environmental performance in all our global operations.
This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.
Requirements:
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement.
At CarlisleIT, we are dedicated to having a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply regardless.
You may just be the right candidate for this or one of our other roles.
EDUCATION and/or EXPERIENCE High school diploma or GED.
Associate degree or two (2) years' work experience in a specific area/field.
Five (5) years of experience working in the aerospace, military, medical devices, or cable assembly industry.
Experience using help desk software and remote support tools.
Knowledge of automation tools, such as Esker, Innowera, and SAP mass tools preferred.
LANGUAGE SKILLS Ability to read, write, speak, and understand English.
Proficient written and verbal communication skills Bilingual preferred.
JOB SKILLS Experience with CRM software (e.
g.
, Salesforce).
Knowledge of ERP systems, SAP preferred.
Proficient computer skills with the ability to learn new software.
Proficient in Microsoft Office suite (Outlook, Word, Excel, Teams).
Excellent communication (written and verbal) skills including active listening.
Excellent phone etiquette.
Excellent customer service skills.
PHYSICAL DEMANDS While performing the duties of this job, the employee must be able to be stationary for prolonged periods working on a computer.
The employee is regularly required to use hands to finger, handle or feel, and talk or hear.
The employee frequently is required to reach with hands and arms.
The employee is required to stand and walk.
The employee must occasionally lift and/or move up to twenty (20) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work is performed in a normal office environment with minimal physical risks involved.
The noise level in the work environment is low to moderate.
PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS ASTM F-2412-2005, ANSI Z41-1999, or ANSI Z41-1991 rated safety toe shoes in specific areas.
Clear ANSI Z87.
1 safety-rated glasses in specific areas.
Hearing protection, in specific locations.
Ability to compile with JSA in specific areas.
EXPORT COMPLIANCE DISCLAIMER This position includes access or potential access to ITAR and/or EAR technical data.
Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder).
TRAVEL 10% - 25% SALARY INFORMATION In compliance with multiple state's wage transparency laws, the hourly pay range for this position will be $25 - $33.
Please note that the salary information is a general guideline only.
Carlisle Interconnect Technology reviews factors such as but not limited to responsibilities of the position, scope of work, candidate's work experience, education/training, key skills, internal pay equity, as well as market considerations when extending an offer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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